Certificate of insurance requests are one of the most frequent operational tasks in an agency — and one of the most repetitive. Each request requires reading coverage details from policies, creating the certificate, and fulfilling the request. We automate the entire COI lifecycle — from request detection to certificate creation and delivery — available 24/7.
From incoming request to delivered certificate — without manual intervention.
Monitor email inboxes and portals for incoming COI requests. Identify and classify request types automatically.
Extract coverages, limits, and specific clauses from policy records in your agency management system.
Automatically create the certificate using extracted policy details. Flag low-confidence results for manual review. Deliver to the requester.
COI requests are processed around the clock — weekends, holidays, after hours — without requiring staff availability.
Extract coverages, limits, additional insureds, and specific contract clauses from policy records automatically.
Integrate directly with Applied Epic, AMS360, Zywave, and HUB International for seamless COI creation.
COI requests are among the highest-volume, most predictable tasks in an agency. Automating them creates immediate capacity.
Brokers and customers get certificates in minutes instead of hours, improving satisfaction and reducing follow-up calls.
Every COI automated is 5-15 minutes of staff time recovered for higher-value tasks like selling and servicing.
Set custom confidence levels for auto-completion vs. manual review, maintaining quality control while maximizing throughput.
Detect COI requests in email, extract requirements, and create certificates from policy records automatically.
Handle high-volume contractor COI requests with specific additional insured and waiver of subrogation requirements.
Process bulk COI updates at renewal time, updating certificates with new policy terms automatically.
Yes. The system extracts specific coverage requirements including additional insured endorsements, waiver of subrogation, and primary/non-contributory language.
Customizable confidence thresholds trigger manual review for any certificate that does not meet your accuracy requirements.
Yes. For requests that meet your confidence thresholds, the entire process — from request detection to certificate delivery — runs automatically.
Free helpers from NativeBase for verifying insured details before issuing certificates — SOS entity status, DOT authority, and VIN decoding.
A growing library of free underwriting and submission-intake tools for commercial insurance teams — VIN decoding, ACORD autofill, loss-run requests, DOT lookups, and more.
Browse all free tools VerificationSearch Secretary of State business registries across all 50 states from a single form — verify entity status, formation date, and registered agent before binding.
Open tool FMCSACheck authority status, BIPD/cargo filings, and active insurance on file for any USDOT or MC number — instant verification for submissions and COI requests.
Open tool Quote intakeDecode any VIN to year, make, model, trim, GVWR, and body class for accurate vehicle scheduling on auto and commercial policies.
Open tool FMCSAPull a carrier’s most recent MCS-150 / FMCSA registration data — operational details, addresses, and update history in one view.
Open toolBook a free intro call. We'll map out your workflows and show you exactly what we can automate — and how fast.